How is #Insurtech in Asia different from the US?

US and Asia

A few weeks ago, for my work outside of Daily Fintech, I attended the InsurTech Asia Association Roadshow in Japan and Singapore.  During the roadshow, Pivot Ventures (the company I work with), together with the Association, brought together 15 start-ups with 15 Insurer/Reinsurers.  

This was my first trip back to Asia since moving back to the US.  It got me thinking, what are some similarities and differences between Asia and the US when it comes to Insurtech?

This got me thinking, what are some similarities and differences between Asia and the US when it comes to Insurtech?

At a high level, I found two clear similarities between Asia and the US:  

  • Incumbents are trying to find the right balance between upgrading legacy systems/other operational efficiencies with new/innovative solutions (both in terms of identifying the right corporate strategy plus prioritization)
  • They are also trying to identify how to do innovation when it comes to distribution (in Asia, many have issues expanding D2C because have large captive agency and exclusive bancassurance tie-ups)

When you get a bit deeper though, there are some very clear differences between the two continents, which lead to differences in terms of pace of change/adoption of Insurtech solutions as well as the actual solutions that are being put in place:

1.  Many times people talk about Asia, they refer to it as one place.  Yes it is one continent, but with many countries.  I have grouped some of the countries below based on my experience in the region:
a.  Northeast Asia – Korea, Japan and Taiwan
b.  Emerging Southeast Asia (ASEAN less Singapore) – Malaysia, Indonesia, Cambodia,  Vietnam, Laos, Myanmar, Thailand, Philippines, Brunei
c.  Mature Southeast Asia – Hong Kong, Singapore
d.  India
e.  China
f.  Central Asia (Mongolia, Kazakhstan, etc)

I group these countries based on where I believe they are in terms of Insurance/Insurtech innovation as well as similarities in culture.  India and China are kept on their own because they are so big and so unique.  ‘Others’ would include the Central Asia and some other parts of Asia not specified in a-e.

2.  Coupled with the differences in culture of the different countries above is that of the consumer.  This can be two fold – 1) in terms of their preferences/needs and 2) in terms of their disposable income.   In general, there are some similarities in terms of income/earning of consumers in the countries/groupings that I label above, but there will be some big differences in terms of what customers need/want/interact when it comes to Insurance in each market.

3.  Regulation is different in each country.   This means, for an Insurtech start-up wanting to expand to ‘Asia’, they will need to deal with multiple regulators (which could be entirely different regulations, language, cultural dynamics).  For US start-ups, they have to deal with different state regulators, but on the whole, it is the same language and overarching national guidelines (though the dynamics of each state could make it just as difficult as launching in multiple countries across Asia).  

Also, on regulation, there seem to be more regulatory sandboxes in Asia (HK, Singapore and Malaysia all have one), which allow for start-ups to ‘try’ their solution in market without having to go through all approvals.  I believe the US could really value from something like this.

Any specific examples?

A whole paper could be written on the differences between each country in Asia, especially as it relates to Insurance and Insurtech.  So, I will include the top question/comment that I received/heard in each market, which may help to shed some light on some of the key differences (though I only attended Singapore and Japan, we had one colleague with us from China and I have also included one from my experience in Malaysia)

  • Singapore – ‘Who else is using this solution?  We’d like to know that it works, but we want to adopt a solution that will be new and exciting to the market’
  • Japan – ‘Who else is using this solution, in Japan?  By the way, who is using you guys in Japan?’  
  • China – ‘Many times, the Chinese firms will have start-ups present to them, just so they can learn the technology and then build it themselves’
  • Malaysia‘What can we do to make our agents/banks happy while also doing something to expand our direct capabilities?’

Willis Towers Watson/CB Insights Quarterly Briefing

Two weeks ago, Willis Towers Watson and CB Insights released their Quarterly Insurtech Briefing.  This quarter’s focus was on Asia, primarily China, and the ‘shifting global balance of power’ as it relates to Insurtech.  There are a lot of great things with the report and I encourage you to read the whole report when you have time.  

A few key themes/figures resonated with me from my recent trip to Asia and my experience working in Malaysia.   All graphs/pictures below have been taken from the Quarterly Briefing.  

1) Insurance penetration is low and populations are growing, meaning there are tons of opportunities in Insurtech.

penetration

Looking at the picture above highlights two interesting things:

  • For countries like China and India, the two biggest countries in the world, the Insurance penetration is one of the lowest, meaning there are hundreds of millions of people who need to be served/provided Insurance
  • In contrast, Japan and Korea are amongst some of the top countries in terms of Insurance penetration.  Hence, the needs for Insurtech may be a bit more specialized, as the focus will not be as much on distribution/reach as it will be for China and India

2)  Products and Distribution need an upgrade

On the product front, just like in everywhere in the world, there are opportunities for innovation.  The products in each market in Asia will be primarily driven based on customer need and affordability.  Hence, the offerings in each market will vary widely from country to country.  Additionally, due to the massive amount of e-commerce in Asia, particularly in China, there are a lot of opportunities for new products in this space as well as Insurance as a bolt-on (API) to web purchased products

On the distribution front, things become a bit more interesting.  I have mentioned this a few times above.  

In Asia, when it comes to agency distribution, in most countries, the incumbents operate on a captive agency model.  Some of the agents/agencies will have been with the company in the upward of 20/30 years, only representing that incumbent.  On the partnership distribution side, many of the agreements with banks in Asia are exclusive agreements (particularly on the Life side), whereby banks are the exclusive distributor of an Insurers products.  

What does this mean?

The potential for channel conflict for incumbents, when it comes to new direct channel (i.e. online) sales, is very high.  Both their agents and their banks will want the new digital tools/investment to be made in them, and will see any other distribution channel as a threat to them.  

online sales

Just look at the graph above.  This is quite telling.

This, however, means that there are lots of opportunity for new full stack players that come into Asia (that doesn’t exist as much in the US because the agents/financial advisors in the US typically represent more than one carrier).   Because of these captive agents/exclusive bancassurance deals, full stack start-ups can offer a different proposition because they are not encumbered by legacy system or legacy distribution.  

3)  Enter Tech Giants and APIs

Leveraging partnership platforms is what has made Zhong An so successful.  It has also opened the door for a lot of new types of products based on the needs and offerings from the e-commerce platforms that Zhong An partners with.

This trend will not go away.  Not in China, not anywhere else.  There will be tons of opportunities for Insurtechs to partner with Insurers and non-Insurers alike to find new ways to offer Insurance directly to a consumer.  I like the three points below that were in the briefing:

Screen Shot 2017-11-07 at 11.47.08 AM

There have been some write-ups recently about Apple and/or Amazon potentially entering in the Insurance space.  How can you read Bullet B&C and not think of these two companies?

Summary

Asia is a fascinating place with different people, cultures and topographies.  Aside from the similarities and differences outlined above, one thing for sure, is that Asia is ‘always on’.  Every time I go there, I feel a certain buzz around me.  It doesn’t matter what country I am in, I always feel that buzz, because almost everywhere in the continent is growing (albeit some places moreso than others).

China is one market that is so intriguing.  Geographically, it is so big.  This means that each area is so diverse as well.  Things happen there at a pace much faster than anywhere else in the region.  

As I’ve mentioned in a few articles before, cross-border collaboration and best practice sharing is what is going to help make Insurance and Insurtech thrive.

In the spirit of collaboration, over the past few months, Zarc from Insurview has been translating the weekly Insurtech articles.  This was in an effort to share more of the happenings from the western world to the Chinese audience.  However, as we have been doing this, we found that it may be more valuable for our readers for him to share the happenings from China.  As such, in the spirit of best practice sharing, starting next week, and for every other week, Zarc will share the 3 most important news items related to Insurtech from China.  This will be in addition to my weekly posts, which means that every other week, you will receive two articles from Daily Fintech on Insurtech.   

What is your experience of the difference between Insurtech in Asia and the US? Please share your knowledge in comments  or on the Fintech Genome.

Image Source

Stephen Goldstein is an experienced Insurance executive and Insurtech dealmaker with a core focus on growing revenue, launching go to market initiatives and advising industry leaders.

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